Shipping

UK shipping:

  • Small parcels up to 1kg:  £4.95
  • Larger parcels up to £100:  £5.95
  • All orders over £100 : Free postage

UK Delivery time 2-5 working days

All items sent by DPD where we can. Occasionally we may send parcels by Royal Mail.

If your parcel cannot be delivered in 2 delivery attempts, redelivery charges may apply. 

We possibly can send parcels by next day delivery or for a specific date. Please get in touch by email info@matchydressage.com and someone will get back to you immediately to confirm.

European shipping: 

The price of this varies according to your country and size of the parcel. 

We take VAT off for all European orders which equates to roughly 20% of the order.

IMPORT AND DUTY: Now the UK is outside the EU there will be import and duty charges as the parcel arrives in your country. DHL will contact you by text or email with the costs and how to pay. These roughly make up the 20% of VAT that was taken off your order at checkout, plus any small fee that your country may add. This is different according to the country so if unsure it is worth researching to see what your particular country charges. You will not receive your parcel unless you pay these import fees. When you place an order you are agreeing to pay the Tax and Duties that are specific to your country. We CANNOT receive your parcel back as return to sender unless these charges have been paid. If you choose to to not accept the parcel and pay the charges, your shipment will be destroyed and you will not be entitled to a refund. 

We use DPD or DHL as a courier. It takes roughly 5-7 working days to receive your order. 

Please note, we provide tracking information. If the parcel tracking isn't updated and it appears the parcel has gone missing, you MUST contact us within a week in order to allow us to find your parcel and or refund if it has gone missing. If you wait longer than 2 weeks after we ship your order to contact us, we will be unable to help you as the shipping company will declare it destroyed. 

    Rest of the world shipping:

    Shipping costs are calculated at checkout and based on weight. We also removed VAT at 20% on the retail price of the item. 

    We mostly use DPD Express delivery or Royal Mail (Royal Mail is used to ship any smaller items) to send worldwide which means you should receive your parcel within 5-7 working days via DPD and it can take 2 weeks by Royal Mail. 

    Please note, dependant on your country's ruling, there may be import duty fees to pay. A lot of countries have a high threshold that as long as your parcel value is under the amount there will be no fees but it's worth checking prior to ordering if you are unsure. DHL will contact you with the amount and how to pay via email or text when your parcel is on the way. 

    Please note, we provide tracking information. If the parcel tracking isn't updated and it appears the parcel has gone missing, you MUST contact us within a week in order to allow us to find your parcel and or refund if it has gone missing. If you wait longer than 2 weeks after we ship your order to contact us, we will be unable to help you as the shipping company will declare it destroyed. 

    What if no one picks up/ signs for the package and it gets returned to Matchy Dressage? 

    We will contact you to arrange redelivery which will be at the customers cost. If the customer no longer wants the items then a refund will be sent minus the original shipping cost, unless these items are Equiture handmade to order items.

    Questions: 

    If you have any further questions on international shipping, please contact info@matchydressage.com. 

    If the delivery window is small, PLEASE contact us PRIOR to ordering to ensure it will get to you during this time frame. We cannot guarantee delivery in time if you are wishing for the parcel to be delivered to a vacation destination, especially if it is outside the UK. You can contact us via email address above or on social media pages and we will get back to you ASAP. 

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